1. What We Collect
Syncroni Savings collects personal information necessary to provide our banking services. This includes: identity information (name, date of birth, government-issued ID), contact information (email address, phone number, postal address), financial information (account balances, transaction history, credit history), and device and usage information (IP address, browser type, app usage patterns).
We collect this information when you apply for an account, use our services, contact our customer support team, or interact with our website and app.
2. How We Use It
We use your personal information to: provide and manage your accounts and services; verify your identity and prevent fraud; comply with legal and regulatory obligations; improve our products and services; communicate with you about your account; and, where you have consented, send you marketing communications.
We process your data on the legal bases of contract performance (necessary to provide our services), legal obligation (regulatory compliance), and legitimate interests (fraud prevention, service improvement).
3. Sharing Your Data
We do not sell your personal data to third parties. We may share your data with: regulatory authorities (APRA, ASIC, ATO, law enforcement) as required by law; payment processors and banking partners necessary to execute transactions; credit reference agencies for identity verification and credit assessment; and service providers who process data on our behalf under strict data processing agreements.
4. Cookies
We use cookies and similar technologies to operate our website and app. Essential cookies are required for security and functionality. Analytics cookies help us improve our services. You can manage cookie preferences from our Cookie Policy page.
5. Your Rights
Under Australian privacy law and GDPR (for UK/EU customers), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data in certain circumstances; object to or restrict certain processing; and data portability. To exercise these rights, contact us at [email protected].
6. Contact Us
For privacy-related enquiries, contact our Data Protection Officer at [email protected]. Registered address: 3608 Diane Street, Los Angeles, United States of America.
7. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes by email and via an in-app notification at least 30 days before the change takes effect. The most current version is always available at syncronisavings.com/legal/privacy/.