Fraud & Security

Your security is our priority

We use industry-leading technology to protect your money and personal information at all times.

All data transmitted to and from is encrypted using TLS 1.3 and AES-256.

Use Face ID or fingerprint to log in — we never store your biometric data on our servers.

Our systems monitor every transaction around the clock for unusual activity.

Freeze your debit or credit card instantly from the app if it's lost or stolen.

Protect your account with a one-time code sent to your registered email or phone.

Common scams to watch out for

Fraudsters constantly evolve their tactics. Here's what to watch for:

Fraudulent emails that appear to come from , asking you to click a link and enter your details. We will never ask for your full password by email.

Criminals pretending to be from your bank's fraud team, pressuring you to move money to a "safe account". We will never ask you to do this.

Unsolicited offers promising guaranteed high returns on investments. If it sounds too good to be true, it is.

Fraudsters build online relationships before asking for money or personal financial details. Never send money to someone you've only met online.

Act immediately — the sooner you report it, the better chance we have of recovering your money.

Open the app and freeze your card immediately to prevent further transactions.

Call our 24/7 fraud line at +61 2 8000 1234 or message us in-app.

File a report with your local police and the Australian Cyber Security Centre (ACSC).